Frequently asked questions

Sonikora syncs audience phones into one live light show driven by your event audio. Below is a quick overview for organizers, artists, fans, and FOH (Front of House) technicians—no account required to understand how it works.

About Sonikora

What the product is, how the pieces fit together, and where it runs.

What is Sonikora?

Sonikora turns audience phones into one coordinated light show that stays in time with live music. An organizer plans the event in the management portal, a lighting or audio technician connects live audio at front-of-house with the Mac desktop app (including intelligent audio analysis), and fans join through a link or QR code—no audience app install required.

How do the organizer, technician, and audience parts fit together?

First, the organizer schedules the event and prepares details in the management portal. Second, the technician uses the Mac app at FOH so the system can read the live mix and drive lighting cues. Third, the audience opens the join experience on their phones (for example by scanning a QR code) so their screens sync with the room.

Does the audience need to install an app?

No. Fans typically scan a QR code or open a link to subscribe to the experience in the browser. They can scan the QR code from a screen, a ticket, or a printed material arranged by the organizer. Or they can scan the QR code from a near by person who already subscribed to the event. Step three on our home page describes this flow.

Where is Sonikora available, and what crowd sizes do you support?

Sonikora is live for events across NSW, VIC, and QLD in Australia. Current deployments support on the order of about 10,000–12,000 people in the crowd; we're expanding regions and capacity. If you need something beyond that, use Contact and we can discuss a custom setup.

How is this FAQ different from your documentation?

This page gives short answers for organizers, technicians, and fans who want a quick overview before signing up. The Documentation section is for deeper, technical reference as we publish it.

For event organizers

Planning shows, the management portal, billing, and reporting.

What do I do in the management portal as an organizer?

You work under your organization: create and manage events, set venue and schedule details, expected crowd size, and assign a lighting or audio engineer. When the event is ready, you (or your engineer, depending on workflow) can access production join links and QR codes for the audience. After the show, you can use reporting to understand engagement, such as how audience participation compared to your plan.

How does billing work?

Billing is tied to your organization and event usage: event duration plus how many unique subscriptions you reach. A unique subscription means one person actually joins via your event QR code or join link. You are not charged for every attendee in the venue - only for people who subscribe. Exact rates depend on your usage policy tier. Use our Pricing page to model cost; add a payment method in the portal when you onboard.

Can you give an example of how unique subscription billing is counted?

Example: if 5,000 people attend your concert but 1,200 people join via the QR code, your subscription usage is 1,200 unique subscriptions. You are billed for those 1,200 joiners, not all 5,000 attendees.

Can we collect feedback after the event?

Yes. Attendees can submit optional feedback (such as a star rating and short questions) during 2-weeks window after the show. That helps you tune future bookings and setlists without needing fans to create an account.

What if my venue or headcount is above your typical range?

Reach out via Contact. We can talk through capacity, coverage, and any custom production needs.

For concertgoers & fans

Joining the light show from your phone without installing an app.

How do I join the light show at a concert?

Use the QR code on stage, screens, or printed material at the event, or open the link the organizer shares. Or scan the QR code from the phone screen of a near by person who already subscribed to the event. Follow the prompts in your phone browser—there is no separate app to download for the audience experience.

Do I use “Sign in” on sonikora.com to join the show?

No. The Sonikora.com “Sign in” / “Sign up” links go to the management portal for organizers and technicians. As a fan, you only need the event’s join link or QR code, not that portal login.

What data might my phone share, and where can I read more?

The experience may use capabilities your browser exposes (such as session cookies) so your screen can follow the show. What is collected, how long it is kept, and your rights are described in our Privacy Policy.

Will I be asked for feedback after the show?

The organizer may enable a short feedback flow after the event. Participating is optional and does not require you to create an account.

For lighting & audio technicians (FOH)

Assigned engineers, audio hookup, test sessions, and going live.

What is my role as the lighting or audio technician (FOH engineer)?

You are assigned to an event by the organizer. You accept the assignment in the management portal, configure how Sonikora listens to the live audio and how colors behave (including color palette), run test sessions when available, confirm integration on the day, and operate the Mac desktop app at FOH so cues stay locked to the mix. You can access test join links and production QR/links as your permissions allow.

What is the difference between a test session and the live audience?

Test flows let you verify audio routing and the join experience before doors open, using engineer-only URLs or QR codes. Production links and QR codes are what the public audience uses once the show is live.

Who creates the event and shares the public QR code?

The organizer owns the organization and creates the event details. You focus on technical setup and the Mac app. Production audience materials are available to the organizer and assigned engineer so either side can place QR codes on art or screens—coordinate with your organizer on who publishes them.

Why is a Mac app used at front-of-house?

The Mac app listens to the live audio stream from the console or interface you provide, runs analysis to track the music in real time, and drives the cues that keep every phone in the crowd aligned. Details and download paths are on our Downloads page.

Still unsure? See Pricing, Documentation, or Privacy.

Contact us
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